by Eric Goldstein
www.olivestudio.com
Let’s take a step back. Let’s identify WHO the user is. Now, let’s identify the behaviors of this user and figure out, the easiest way for us to develop a visual message which is simple, digestible in a short amount of time, of course compelling but above all – pertinent to this user.
Now, let’s understand how this user likes to be treated. You have to be accommodating as the old school of advertising, forcing the message across the TV, in movies through product placement and in outdoor is behind us. Now, we are a little more conscious as to how we spread ourselves across this media planet. We have to consider the facts, and realize for the client’s sake, which areas need harvesting. The good news is we can now reach many more users, those already enrolled as ambassadors to our clients brand(s), as well as getting new customers privy to tone, services, products, (BUT MORE IMPORTANTLY) – The Cause.
Standing for something is the new device. Making your customers feel connected, a part of the team/brand/message is crucial these days. Especially in a down economy, the companies who speak to the users in the way THEY want to be spoken to, on their terms – will win their hearts and will remain steadfast and true.
Back to the question how you do this – is simple. Look at each medium you have chosen to participate in and realize how to best utilize this medium. Print/Offline – Sure, it’s sometimes necessary to have a leave behind for your customers and to not count on them being internet savvy, or perhaps you can tell the right kind of story in a brochure or catalog that has the tangible/tactile qualities needed. Design it well, follow the standards set forth in the other mediums (online/imagery/copy tone) so that at each touch point of this brand – the customer feels there is a magical thread tying it all together and reinforcing the message/style/products/personality of the company.
Online? – Easy.
Who is your client? Who are their customers? What are those customers expecting in an interactive visit to the website? Do they want story telling, do they want animation or more direct, get to the point? How do you want them to use the site? Which products do they want, and how can you get them to that page the fastest while being sensitive that the person in the cubicle next to them, might want a different site experience. Taking a step back and understanding these questions ahead of time – always wins for strategy, design, and for the client, the right call to action from the end user. And if it doesn’t – and you’ve got the proper tools in place to track this activity, then you change it. That’s the magic of the interactive medium.
Fusing your creative and messaging across the various mediums, whether it’s your annual report, your corporate website, intranet, viral email blast promoting new product, or a general newsletter keeping your brand fresh and to the point – your customers existing and new will start to feel akin to you and your wanting to speak to them the way they expect to be spoken to. With Respect.